Our complaints policy
We are committed to providing a high-quality legal service to all our clients. When something goes wrong we need you to tell us about it. This will help us to improve our standards.
Our complaints procedure
What will happen next?
The LeO will not normally deal with complaints unless our complaints procedure has been exhausted and allows us to do this within eight weeks. The LeO asks that you contact his office within twelve months of your last contact with the firm. Please note that the LeO will not handle complaints from large businesses (see the LeO website - www.legalombudsman.org.uk)
Objecting to our bill(s)
You may have the right to object to our bill by applying to the court for an assessment of the bill under Part III of the Solicitors Act 1974.
Non-payment of our bill(s)
You should be aware that the firm may be entitled to charge interest if all or part of our bill(s) remains unpaid.
If we have to change any of the timescales above, we will let you know and explain why.